NCC Education provides IT and Business qualifications to partner centres throughout the world. As Centre Support Executive you will maintain and develop relationships with our global partner centres to provide operational support throughout the assessment lifecycle, plan and deliver training to centre staff, ensure that centres adhere to NCC Education’s published standards and maintain centre records.
The role also involves account management including account reconciliation, payment queries and collection of outstanding fees. The Centre Support Executive will manage the production and publication of activity schedules and handle certificate requests.
The Centre Support Executive will also provide cover for the Customer Services team on occasion dealing with the main telephone line, complaints management and new centre accreditation.
You will ideally be a self-motivated and enthusiastic team player with experience in a customer facing role. You should be able to demonstrate organisational and prioritisation skills and a Customer Service qualification is desirable. The ability to work with customers to find mutually acceptable solutions while meeting deadlines is important and first-class interpersonal skills will help you to excel in this role.
Excellent communication skills are essential in this role as is a working knowledge of Microsoft Office (Excel, Word and PowerPoint), CRM systems and Databases.
What are we offering?
In return we offer a competitive salary depending on experience plus other benefits including an employer contributory pension scheme.
About NCC Education
NCC Education is a global provider and awarding body of British qualifications. We provide the complete education solution to over 125 Partner Centres in more than 45 countries. By working in partnership with Centres and universities we provide students with affordable qualifications in Business and Computing from foundation through to degree, master's level and beyond.
Phone number: 1614386261
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